Investor Services
Grievance Redressal
Eminence SIF endeavors to provide timely redressal of investor complaints or grievances or queries. Kindly refer to the escalation metrics below for a timely resolution of your complaints or grievances or queries.
The endeavour of Eminence SIF is to ensure that the investors receive exemplary service across every touch point of the AMC. In case of any complaints or grievances or queries, you can contact us at 1800-569-8900. You can also write to us at clientservices@alphagrepmf.ai or reach out to us at Unit No. 1408, B - Wing, 14th Floor, Parinee Crescenzo, Opp - MCA Ground, Bandra Kurla Complex, Plot C-38/39, G-Block, Bandra (East), Mumbai, Maharashtra - 400051
In case you are not satisfied with the resolution, you may reach out to our
Investor Relations Officer - Ms. Vasudha Shah at
If you are still not satisfied with the resolution, you may reach out to our
Compliance Officer - Ms. Nikita Torka at
If you are still not satisfied with the resolution given at level 1 & 2, you may reach out to our
Chief Executive Officer - Mr. Bhautik Ambani at
SEBI SCORES Mobile App
Google Play Store - https://play.google.com/store/apps/details?id=com.sebi&pli=1
App Store - https://apps.apple.com/us/app/sebiscores/id6478849917
Register Complaints with Regulator
If you are not satisfied with the resolution provided by Eminence SIF, you can register a complaint with SEBI at https://scores.sebi.gov.in/ or you can write to any of the offices of SEBI or contact SEBI Toll-Free Helpline at 1800-22-7575 or 1800-266-7575.
Register Complaint on the Online Dispute Resolution (ODR) Portal
You can register a complaint on the Online Dispute Resolution (ODR) portal at https://smartodr.in/login
Process and Procedure to Register Complaint Related to Technology & Cybersecurity
For complaints related to any Technology issues and Cybersecurity concerns or incidents, you can write to us at , with a copy automatically marked to our CEO. The investor can also contact the Customer service number or Toll-Free number to register any complaints related to Technology or Cybersecurity.
Complaints on any technical issue will be immediately brought to the notice of the Technology team for remediation. Eminence SIF will endeavor to resolve the issue within 48 hours, depending on the severity. If the remediation is expected to go beyond 48 hours, Eminence SIF will keep the investor informed on the expected resolution time.
Complaints on any Cybersecurity incident will be immediately escalated to the Chief Information Security Officer (CISO) and the Chief Executive Officer. Any complaint on Cybersecurity will be categorized as High Priority and we will endeavor to resolve the issue within 48 hours. If the remediation is expected to go beyond 48 hours, interim controls will be put in place to avoid any repetition of the incident. A response summarizing the remedial steps undertaken by Eminence SIF will be sent to the investor.